Evaluation of the Second Phase of the Centre for Literacy of Québec’s Health Literacy Project at the Montreal General Hospital of the McGill University Health Center (MUHC)

Introduction

The purpose of this document is to report on the evaluation of specific components of Phase 2 of the Health Literacy Project co-ordinated and administered by The Centre for Literacy of Québec at the Montreal General Hospital (MGH) of the McGill University Health Centre (MUHC).

Phase 1 of the Health Literacy Project was a needs assessment related to health information and education for hard-to-reach patients and their families. It ended during the summer of the year 2001 and was immediately followed by another phase that focused on finding ways to meet these needs. For all intents and purposes, this second phase is still under way and this report covers its activities from September, 2001, to the end of June, 2002, inclusively. The project’s momentum increased significantly late in November of last year with the arrival of a full-time co-ordinator for it following confirmation in October of funding from Health Canada and dropped off with her departure in July, 2002.

My services as the outside evaluator of Phase 2 were retained in September, 2001. It should be noted that I was quite familiar with the project, having previously been asked to review Phase 1 for the Research Ethics Committee of the MUHC in March, 2001, and subsequently to attend meetings of the Needs Assessment Steering Committee as an advisor. In my current role as evaluator for Phase 2, I have also provided counsel to the project’s Steering Committee and staff as well as to The Centre for Literacy’s director and staff on issues related to this project. In particular, I assisted both the project’s co-ordinator and The Centre for Literacy’s director in framing the project’s objectives and tasks.

Complete document

pdf Evaluation of the Second Phase of the Centre for Literacy of Québec’s Health Literacy Project at the Montreal General Hospital of the McGill University Health Center (MUHC) William A. Ninacs 2002

William A. Ninacs, Evaluation of the Second Phase of the Centre for Literacy of Québec’s Health Literacy Project at the Montreal General Hospital of the McGill University Health Center (MUHC),September 2001 to June 2002, Victoriaville, Coopérative de consultation en développement La Clé, 35 pages, 2002